Our Promise

I build every piece to last for generations, and I stand behind my work. Here is what that means.

 

WHAT'S COVERED

For as long as you own your piece, I'll repair or replace it at no charge if it has a defect in my craftsmanship or materials, such as:

- Loose or wobbly joints

- Wood splitting or coming apart on its own

- A finish that fails through no fault of use

- A piece that wasn't built to the color, size or style you ordered

- A piece that arrives damaged

 

To make a claim, email taljones84@gmail.com or call 478-484-0516 with photos and a short description. I'll review it and tell you how I'll make it right.

 

WHAT'S NOT COVERED

- Scratches, dents, burns, stains or finish damage from use or mishandling

- Damage from moving, loading or transport after pickup or delivery

- Normal movement of solid wood in response to humidity and temperature, including seasonal expansion and small gaps

- Twisting, bowing or warping caused by extreme conditions, like direct sunlight, a heating vent or a damp room

- Slight color or grain differences from photos or samples

- Repairs or changes made by someone else

 

WOOD IS A NATURAL MATERIAL

Solid hardwood moves with the seasons. To keep your piece looking its best, keep it out of direct sun and away from heating and cooling vents, use coasters and trivets, and wipe spills quickly. I'm happy to share care tips when I deliver.