Frequently Asked Questions
ORDERING
How do I order? Choose your piece and options on the website, add any special requests to the order notes, and check out. I'll follow up to confirm everything before I build.
Can I order by phone? Yes. Call or text 478-484-0516 and we'll build your order together.
Do you build custom sizes and designs? Yes. If your size, wood or design isn't listed, contact me for a quote.
PAYMENT AND DEPOSITS
What are my payment options? Pay in full at checkout, or pay a 50% deposit to reserve your spot. Deposits can be paid online or through a QuickBooks invoice I email you. The balance is due within 5 days of when I tell you your piece is finished. PayPal Pay in 4 and Affirm are also available at checkout.
Do you offer financing? Yes, through PayPal and Affirm. At checkout you can choose PayPal Pay in 4 or Affirm to spread your payment over time. They review and approve your application and set the terms, not me. You can also put down a 50% deposit to hold your place in my build schedule, and the balance is due within 5 days of when I tell you your piece is finished.
Can I get a refund if I change my mind? You can cancel within 48 hours of ordering for a full refund. After that, your deposit is non-refundable, because I've set aside time and materials for your piece. If I'm unable to build your order as agreed, I'll refund everything you've paid. If something is wrong with a finished piece, see the Our Promise page.
TIMING
How long will my order take? My current lead time is about 6-8 weeks from your order. It's an estimate, since it depends on how many orders are ahead of yours.
Can you rush my order? Yes, for an added fee and depending on my schedule. Please contact Magruda Woodworks at 478-484-0516 before you order so we can talk through your timing and the cost.
Can I make changes after I order? Changes need to be made within 48 hours of ordering. After that I may already have started on your materials.
Can you hold my furniture until I'm ready? Before I begin your build, I'll confirm you're ready. If you need more time, tell me then. Once your piece is finished I can't store it.
WOOD, COLOR AND FINISH
Will my stain look exactly like the photos? No two boards take stain the same way, so color will vary slightly from photos and samples. That variation is part of solid wood furniture. See the Cosmetic Standards page for what to expect.
Are knots, grain variation and small marks normal? Yes. Solid wood has character, and I build with that in mind.
How should I care for my table? Use coasters and trivets, and never set hot dishes straight onto the wood. Wipe spills right away with a soft, damp cloth, and clean with mild soap and water only. Avoid harsh cleaners and silicone polishes. Keep your piece out of direct sun and away from heating and cooling vents, and keep the humidity in your home steady.
WARRANTY
Do you offer a warranty? Yes. See the Our Promise page for what's covered.
Do you do repairs or refinishing? Yes, for pieces I built. Call or email me and I'll tell you what it needs. Repairs for defects in my work are covered under the Our Promise page.